FINALTERM EXAMINATION
Spring 2010
MGMT628- Organizational Development (alt. code=HRM628) (Session - 3)
Ref No: 1412523
Time: 90 min
Marks: 69
| Student Info | |
| StudentID: | MC090203129 |
| Center: | OPKST |
| ExamDate: | 07 Aug 2010 |
| For Teacher's Use Only | |||||||||
| Q No. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | Total |
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| Q No. | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | |
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| Q No. | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | |
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| Q No. | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | |
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| Q No. | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | |
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| Q No. | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | |
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| Q No. | 49 | 50 | 51 | 52 | 53 | | | | |
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Question No: 1 ( Marks: 1 ) - Please choose one
In under organized organizations which of the following factors is not present? ► Too little constraint or regulation for effective task performance
► Communication is fragmented
► Job responsibilities are ambiguous
► Conflicts are avoided
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following problem is associated with external practitioners of organization development? ► Unfamiliarity with internal culture and technologies used
► Lack of specialized skills
► Lack of objectivity
► Lack of degree of influence and status in client system
Question No: 3 ( Marks: 1 ) - Please choose one
Internal consultants of organization development are members of the organization and often are located in which department of organization? ► Human resources
► Finance
► Research and development
► Information technology
Question No: 4 ( Marks: 1 ) - Please choose one
When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? ► Technical Ineptness
► Value and Goal Conflict
► Coercion
► Misuse of Data
Question No: 5 ( Marks: 1 ) - Please choose one
In which of the following ethical dilemmas organization members are forced to participate in an OD intervention. ► Technical Ineptness
► Value and Goal Conflict
► Coercion
► Misuse of Data
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following ethical dilemma is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established? ► Misrepresentation
► Coercion
► Misuse of Data
► Value and Goal Conflict
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is the second level in an organization having open system? ► Strategy and structure of organization
► Group designs
► Individual job design
► Ways of doing job
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is the lowest level in an organization having open system? ► Strategy and structure of organization
► Group designs
► Individual job design
► Norms and work schedule
Question No: 9 ( Marks: 1 ) - Please choose one
Task-related activities are involved in which of the following design components of group? ► Goal clarity
► Task structure
► Group composition
► Group functioning
Question No: 10 ( Marks: 1 ) - Please choose one
Building a data-collection contract can ensure that organization members provide: ► A good chance of promotion for practitioner
► Honest, reliable, and complete information
► Reliable but restricted amount of information
► A help in strategy making
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following technique has two way communications?►Questionnaires
►Interviews
►Observations
►Unobtrusive measures
Question No: 12 ( Marks: 1 ) - Please choose one
Sensitivity to pressures for change can work as an indicator of which of the following?►Capability to change
►Readiness to change
►Acceptance of applied change
►Dissatisfaction with applied change
Question No: 13 ( Marks: 1 ) - Please choose one
“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?►Creating pressure for change
►Revealing discrepancies between current and desired states
►Conveying credible positive expectation for the change
►Starting communication for change
Question No: 14 ( Marks: 1 ) - Please choose one
One of the most frustrating aspects of managing change is:►Empathy and support
►Communication
►Participation and involvement
►Creating pressure for change
Question No: 15 ( Marks: 1 ) - Please choose one
Group interventions aimed at contents includes which of the following?►Relationships between and among group members
►Problem solving and decision making
►The identity and purpose of the group
►Group membership
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following can help third-party consultants in achieving productive dialogue between the disputants?►Providing open and clear forms of communication
►Avoiding the conflict
►Ignoring the dispute
►Producing tension and sense of urgency
Question No: 17 ( Marks: 1 ) - Please choose one
People working in marketing department of an organization are example of which of the following?►Natural work team
►Temporary task team
►Project groups
►Special assignment teams
Question No: 18 ( Marks: 1 ) - Please choose one
Team building is MOST important in which of the following type of industries?►Emerging
►Fast growing
►Stable
►Stagnant
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is among the earliest organization wide process intervention approaches to OD?►Organization confrontation meeting
►Inter-group relations
►The large-group intervention
►Grid Organization Development
Question No: 20 ( Marks: 1 ) - Please choose one
Radically redesigns the organization’s core work processes is called:►Restructuring
►Reengineering
►Downsizing
►Rightsizing
Question No: 21 ( Marks: 1 ) - Please choose one
Organization effectiveness depends on the extent to which its structures are responsive to all of the following factors EXCEPT:►Environment
►Organization size
►Technology
►Customer base
Question No: 22 ( Marks: 1 ) - Please choose one
All of the following are the advantages of network based form of organizational structure EXCEPT:►Creates a “best-of-the-best” organization to focus resources on customer and market needs
►Enables each organization to leverage a distinctive competency
►Permits rapid global expansion
►Managing lateral relations across autonomous
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is aimed at culture change?►Workforce reduction
►Organization redesign
►Systemic redesign
►Process redesign
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the name of committee that are created during the project start-up phase and comprises key representatives from management?►Multiple-level committee
►Ad hoc committee
►External consultants committee
►Steering committee
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following describes the shift in product life cycle?►Organizational change
►Transformational change
►Network change
►Environmental change
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken?►Health Profiling
►Charting Stressors
►Role Clarification
►Supportive Relationships
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following are aimed at the process, content, or structure of the group.►Group intervention
►Individual intervention
►Basic process intervention
►Process intervention
Question No: 28 ( Marks: 1 ) - Please choose one
__________ is to compare results in the intervention situation with those in another situation where no such change has taken place.►Comparison unit
►Longitudinal measurement
►Statistical analysis
►Diagnosis analysis
Question No: 29 ( Marks: 1 ) - Please choose one
In which of the following consulting models, the leader hires a consultant to obtain the information and make a report, often including recommendations for action ? ► Purchase of Expertise Model
► Doctor-patient Model
► Process Consultation Model
► Organization model
Question No: 30 ( Marks: 1 ) - Please choose one
Which type of structure should be used in an ideal organization? ► Rigid
► Flexible
► Tall
► Small
Question No: 31 ( Marks: 1 ) - Please choose one
The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? ► First Phase
► Second Phase
► Third Phase
► Fourth Phase
Question No: 32 ( Marks: 1 ) - Please choose one
In which phase of life cycle of resistance to change, the change agent can face maximum confrontation? ► First Phase
► Second Phase
► Third Phase
► Fourth Phase
Question No: 33 ( Marks: 1 ) - Please choose one
There are two distinct types of OD evaluation: first “Guide the implementation of interventions” and second is: ► Assess the overall impact of intervention
► Assess the need of intervention
► Assess the compatibility of intervention
► All of the given options
Question No: 34 ( Marks: 1 ) - Please choose one
If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities? ► Coordinating
► Elaborating
► Evaluating
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
In transactional management style, manager tries to develop which of the following? ► Skills
► Processes
► Careers
► Abilities
Question No: 36 ( Marks: 1 ) - Please choose one
If organizations want to redesign their structures into more integrative and flexible forms then which of the following structures suits best? ► Functional structure
► Network structure
► Self-contained unit
► Matrix structure
Question No: 37 ( Marks: 1 ) - Please choose one
The information regarding different features of interventions and their immediate effect is derived from which of the following? ► Evaluation Feedback
► Implementation Feedback
► Initial Diagnose
► Problem Feedback
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following may NOT be considered as outcome variable for an organization? ► Performance
► Satisfaction
► Autonomy
► Absenteeism
Question No: 39 ( Marks: 1 ) - Please choose one
In which of the organizational structure, high involvement of employees is possible. ► Flat Structure
► Grid Structure
► Long Span of Control
► All structures are compatible
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following statements is NOT true? ► TQM may not be part of OD program. OD program may include TQM as one of techniques.
► OD practitioners view organization problems as having a variety of causes with no predefined solutions.
► OD and TQM both view people as having inherent desire to contribute in meaningful ways
► TQM and OD both have similar values because both believe in low employee involvement?
Question No: 41 ( Marks: 1 ) - Please choose one
Formula to determine motivating potential of job is__________________. ► Job Meaningfulness + Autonomy + Job Feedback
► Job Meaningfulness – Autonomy x Job Feedback
► Job Meaningfulness + Autonomy x Job Feedback
► Job Meaningfulness x Autonomy x Job Feedback
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following stage is concerned with leaving a career ? ► Establishment stage
► Advancement stage
► Maintenance stage
► Withdrawal stage
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following distinct career stages is extended for longest period? ► The Establishment Stage
► The Withdrawal Stage
► The Maintenance Stage
► The Advancement Stage
Question No: 44 ( Marks: 1 ) - Please choose one
Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for short-term? ► Infrastructure
► Physical
► Culture
► Behavior
Question No: 45 ( Marks: 1 ) - Please choose one
Under which of following diagnoses approach of culture, OD practitioner find that people generally take cultural assumptions for granted and rarely speak of them directly. ► The Behavioral Approach
► The Competing Values Approach
► The Symbolic Approach
► The Deep Assumption Approach
Question No: 46 ( Marks: 1 ) - Please choose one
If an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests which of the following culture? ► Clan Culture
► Adhocracy Culture
► Hierarchical Culture
► Market Culture
Question No: 47 ( Marks: 1 ) - Please choose one
To become learning organization, an organization must increase the size of which of the following? ► Organization’s Brain
► Organization’s Vision
► Organization’s Interdependence
► Organization’s Resources
Question No: 48 ( Marks: 1 ) - Please choose one
The organizations that provide employment security (ES) have which of the following orientation because ES is considered as important factor for the success of an organization. ► “View people as strategic assets rather than as costs”
► “View people as pillar that absorb environment threats”
► “View people as a ladder that helps in achieving the goals”
► “View people as business partner that contribute their efforts for success”
Question No: 49 ( Marks: 3 )
Discuss the function of quality of work life.Question No: 50 ( Marks: 3 )
What is the purpose of collective response for an organization?Question No: 51 ( Marks: 5 )
Discuss the significance of inter-group relations interventions?Question No: 52 ( Marks: 5 )
How would you differentiate vertical market network from inter market network?Question No: 53 ( Marks: 5 )
The most common organizational responses to the environment are administrative. How an organization responds administratively to the environment?
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