MGT501 Final Paper 2010

 FINALTERM  EXAMINATION

Spring 2010

MGT501- Human Resource Management (Session - 3)

Shared by Raza Tahir

Time: 90 min

Marks: 69

Question No: 1    ( Marks: 1 )    - Please choose one

 Which one is the main source of inputs for an organization?

       ► External environment

       ► Competitor's move

       ► Rules & policies

       ► Internal environment

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Which of the following is NOT a part of Job specification?

       ► Employee's personality traits

       ► Employee's responsibilities

       ► Employee's educational background

       ► Employee's work experience

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Which of the following is considered as the MOST reliable data collection source needed for job analysis?

       ► Experienced job analyst

       ► Top leading managers

       ► Employees of that particular job

       ► Head of  the department

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Job description concentrates on ___________ and job specification on___________, that incumbent must possess to perform the job.

       ► Knowledge & skills, Content of work

       ► Duties & Responsibilities, Qualification

       ► General working conditions, Duties

       ► Content of work, Context of work

Question No: 5    ( Marks: 1 )    - Please choose one

  ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.

       ► Norm

       ► Perception

       ► Role

       ► Stereotyping

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which one is NOT the reason of  joining groups by people?

       ► To get affiliation

       ► To gain power

       ► To get security

       ► To get promotions

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Which of the following method uses organization's current level of employment as the starting point while estimating the future staffing needs of an organization?

       ► Project forecasting

       ► Conjecture forecasting

       ► Labor forecasting

       ► Zero-base forecasting

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Job specification is an important tool while:

       ► Dealing with health & safety issues

       ► Conducting selection process

       ► Defining rules & procedures

       ► Determining opportunities for an organization

   

Question No: 9    ( Marks: 1 )    - Please choose one

 The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as:

       ► Application ratio

       ► Recruitment ratio

       ► Selection ratio

       ► Employment ratio

    

Question No: 10    ( Marks: 1 )    - Please choose one

 Developed countries usually refer to the developing or underdeveloped nations to get the benefit of cheap labor, hiring made on such basis is referred as:

       ► Parent-country national

       ► Host-country national

       ► Third-country national

       ► Headquarter national

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Organization, where employees are provided with the opportunity to learn on continuous basis is known as:

       ► Formal

       ► Informal

       ► Bureaucratic

       ► Learning

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which of the following area is NOT included in Human Resource Development?

       ► Orientation

       ► Education

       ► Development

       ► Compensation

Question No: 13    ( Marks: 1 )    - Please choose one

 Employee commitment had suffered a lot in recent years due to which of the following reasons?

       ► Structural downsizing

       ► Skill inadequacy

       ► Rational appraisals

       ► Organizational expansion

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which of the given statement best reflects the employees’ inclination towards transfers?

       ► Increase their compensation packages

       ► Keep them away from the restrictions of head office

       ► Bring a change in the routine that pass a positive effect

       ► Provide career advancement opportunities

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which of the following term is used to represent the shift in job position without any change in salary or grade?

       ► Promotion

       ► Transfer

       ► Demotion

       ► Resignation

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Company’s financial statements represent which of the following?

       ► Customer satisfaction

       ► Material wastage

       ► Monthly sales growth

       ► Product life-cycle

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Which performance appraisal technique lists the traits and a range of performance?

       ► Paired comparison

       ► Management by objective

       ► Alternation ranking

       ► Graphic rating scale

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which of the following methods of performance appraisal includes evaluating performance by assigning predetermined percentages of rates into performance categories?

       ► Alternation ranking

       ► Paired comparison

       ► Forced distribution

       ► Graphic ranking scale

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Which of the following performance appraisal method is worthless, when jobs are entirely different from each other?

       ► Ranking method

       ► Factor comparison method

       ► Classification method

       ► Point factor method

   

Question No: 20    ( Marks: 1 )    - Please choose one

 On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali (recovery officer), with the title of “best employee” for the month. This award title is said to be:

       ► The most expensive reward for him

       ► The extrinsic reward for him

       ► The motivational effort made by the bank

       ► The intrinsic reward to appraise his efforts

   

Question No: 21    ( Marks: 1 )    - Please choose one

 All of the following are examples of direct compensation, EXCEPT:

       ► Pension

       ► Salary

       ► Bonus

       ► Commission

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Power attained by a person through his/her structured position within the organization is:

       ► Coercive power

       ► Expert power

       ► Referent power

       ► Legitimate power

   

Question No: 23    ( Marks: 1 )    - Please choose one

 If the political behavior is motivated by self-serving interests without taking into account the goals of the organization, the move would be considered as:

       ► Ethical

       ► Neutral

       ► Unethical

       ► Intense

   

Question No: 24    ( Marks: 1 )    - Please choose one

 According to which of the following view "conflict is a natural occurrence and we should accept it"?

       ► Human Relations View

       ► Interactionist View

       ► Behavioral view

       ► Traditional View

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Communication in which information flows from the top of the organizational management hierarchy to the employees telling them what is the mission and what are the policies of the organization is known as:

       ► Diagonal communication

       ► Horizontal communication

       ► Upward communication

       ► Downward communication

   

Question No: 26    ( Marks: 1 )    - Please choose one

 ‘An organization cannot terminate an individual, based on his/her age in order to save some money for the organization .’ The given statement falls under:

       ► Statutory rights

       ► Public policy

       ► Employee rights

       ► Management rights

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Assessing an employee’s probable success in handling a foreign transfer and the best  predictor of future success is proved to be:

       ► Job competence

       ► Past international travel

       ► Language skills

       ► Extraversion

   

Question No: 28    ( Marks: 1 )    - Please choose one

 ____________ is the early return of an expatriate manager to the home country without completion of an overseas assignment.

       ► Culture shock

       ► Expatriate return

       ► Expatriate failure

       ► Repatriation

   

Question No: 29    ( Marks: 1 )    - Please choose one

 General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be:

       ► Involved in practicing his referent power

       ► Involved in practicing legitimate power

       ► Involved in a leadership process

       ► Involved in making efforts to get favors from employees

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.

       ► Manager only

       ► Charismatic leader

       ► Leader only

       ► Leader & manager at the same time

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Leadership will mostly be considered failed if:

       ► Leaders are appointed by top management

       ► Leader established high goals to be achieved

       ► Leader also plays the role of a manager in an organization

       ► Followers stop sharing their issues with a leader

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Overstating the performance records by an employee in front of management is considered which of the following?

       ► Theft

       ► Damage

       ► Dishonesty

       ► Insubordination

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Background and reference checks are made by HR department while hiring employees to:

       ► Evaluate employee’s capability

       ► Meet requirements of federal law

       ► Check employee’s communication network

       ► Check authenticity of provided information

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following employee benefits are legally imposed on organizations?

       ► Social security

       ► Stock options

       ► Care centers

       ► Flexible hours

   

Question No: 35    ( Marks: 1 )    - Please choose one

 Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in:

       ► Rightsizing

       ► Affirmative action

       ► Downsizing

       ► Discrimination

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Expertise in a particular field/area helps leaders in:

       ► Building their power to influence followers

       ► Increasing their referent power to influence others

       ► Enhancing their political network

       ► Creating upward communication channel

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Which of the following is not included in extrinsic rewards?

       ► Working conditions

       ► Recreation

       ► Salary

       ► Wage

   

Question No: 38    ( Marks: 1 )    - Please choose one

 According to the interactionist view about conflict which one of the following is the most appropriate advantage of conflict within the organization?

       ► Creativity is there but not synergy

       ► Creativity & synergy

       ► Synergy is there but not creativity

       ► Create trust for employee

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Independence, achievement, freedom, status, recognition, and self-esteem come under which stage of Maslow hierarchy of need?

       ► First

       ► Second

       ► Third

       ► Fourth

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Which of the following types of group role is recognized as functional by the literature?

       ► Task oriented roles and relationship roles

       ► Task oriented roles and individual roles

       ► Relationship roles and self serving roles

       ► Interest pleader role and self confessor role

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Retirements, dismissals, transfers, layoffs, voluntary turnover and prolonged illness or death can be cause of which of the following?

       ► Decrease in internal supply

       ► Increase in internal supply

       ► Decrease in external supply

       ► Increase in external supply

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Under which of the following situation would a team-based compensation most likely function well?

       ► A situation in which a team of workers perform interdependent tasks

       ► A situation in which a team of workers perform independent tasks

       ► A situation in which a team of workers have homogenous skills and competencies

       ► A situation in which a team of workers have mutual distrust for each other

   

Question No: 43    ( Marks: 1 )    - Please choose one

 Which of the following is NOT considered as a role of line managers in organizational health and safety program?

       ► Investigate accidents details

       ► Help employees to work safely

       ► Ensure workers are doing job in safe environment

       ► Develop health and safety program

   

Question No: 44    ( Marks: 1 )    - Please choose one

 A key recommendation for improving self confidence is to

       ► Study the defeats of other people

       ► Criticize others rather than oneself

       ► Develop positive thinking approach

       ► Remember your life’s failure events 

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the given statement is true according to the behavioral leadership school of thought?

       ► Leadership behaviors can not be developed

       ► Leaders are born with leadership behaviors

       ► Leadership skills can be trained

       ► Women generally make better leaders than men

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Which of the following statement describes the term “franchising”?

       ► Parent company grants another firm the right to do business in a prescribed manner

       ► Company allow another firm the right to do business with out any license or contract

       ► Organization grants a foreign firm the right to use intellectual properties

       ► Parent company sells its products exclusively in a particular area

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Which of the following is/are the aspects of culture which you can see?

       ► Dressing code

       ► Language

       ► Daily work practices

       ► All of the given options

   

Question No: 48    ( Marks: 1 )    - Please choose one

 All of the following are issues that appear consistently throughout labor contracts EXCEPT

       ► Wages

       ► Working hours

       ► Grievance

       ► Technology transfer

   

Question No: 49    ( Marks: 3 )

 How ‘situation’ affects the leadership process?

   

The ‘situation’ has certain affects on the leadership process with regard to participating, delegating, selling or telling. The leader should adapt accordingly to the task on hand. He should try to have the in-group inclusive as suggested by the Leader-Member Exchange theory. The leader should exhibit and have the qualities to transform him self according to the situation.

Question No: 50    ( Marks: 3 )

 Describe any three major reasons of designing human resource management communication programs?

• Communication between the employee and the management, so that the efficiency is not affected and burnouts are avoided at all costs.
• To instill the confidence in the employee that he is part of the decision making process and ensuring group cohesiveness (two way communication).
• Assists the management in exercising control over the employees giving way to a sharing of information and knowledge (top-down communication)

   

Question No: 51    ( Marks: 5 )

 What are the different challenges which management can face when motivating employees?

   

The challenges faced are multi varied and multi faceted. These may include,
• Work force diversity – this forces the manager to adopt different motivational methods and techniques because of a heterogeneous group.
• Retaining and motivating qualified entry-level employees which usually results in fewer entry level employees and the manager has to invest on the others to train.
• Organizational restructuring affects the employees behavior and he avoids taking any risks resulting in the development and discovery of new products.
• An oversupply of managers for very few seats available negatively affects the people who want to climb the ladder.

Question No: 52    ( Marks: 5 )

 What are five factors associated with the success of international assignments? Is there any one factor which is more important than the others? Explain.

   

They are as follows:-
• Selection
• Training
• Compensation
• Career development
• EEO – Equal Employment Opportunity
Selection is the most important factor of all since it encompasses the basic ingredients which would eventually lead towards the progress of any organization. The selection would encompass whether the prospective employee has had any experience of any international assignment; is he comfortable in the environment of a diverse work force; does he/she has the capacity to adjust to the new culture. To sum it up, the cultural sensitivity and its absorption would be the bottom line for the selection.

Question No: 53    ( Marks: 5 )

 What factors explain the decline in unionization for the last half century? Do you think the unions in organizations should completely die or they should continue?

They may be elicited as following,
• Effective communication between the employee and the management.
• Effective supervision in terms of first line supervision.
• Better work environment with regard to safety and health hazards being in place.
• Implementation of better compensation packages and benefits.
In my opinion, unions in organizations should continue, since there should be some platform of the employees from where employees are able to raise their voices in unison in case the management neglects the employee rights and their welfare.