ENG301 Final Paper 2010

FINALTERM  EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 3)

Time: 90 min

Marks: 55

Question No: 1    ( Marks: 1 )    - Please choose one

 Number of rooms, beds, adults and children are included in request for------------.

       ►  reservation

       ►  purchase

       ► goods

       ►  sale

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Letters refusing orders call for the indirect plan or the---------------- approach.

       ► Sandwich 

       ► Burger

       ► Neutral

       ► Negative

 

Question No: 3    ( Marks: 1 )    - Please choose one

 What are the basic divisions of a formal report other than prefatory and supplementary parts?

       ► Written parts

       ► Text parts

       ► Oral parts

       ►  Added parts

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Unsolicited letters are written on ADIA plan which is  --------- step approach.

       ► five

       ► two

       ► four

       ► one

  

Question No: 5    ( Marks: 1 )    - Please choose one

 Sales letters start with:

       ► An easy and effective way

       ► An attention-getting device

       ► Interesting news

       ► Buffer

Question No: 6    ( Marks: 1 )    - Please choose one

 A standing committee is one that operates permanently:

       ► Month after month

       ► Week after week

       ► Year after year

       ► After six months

   

Question No: 7    ( Marks: 1 )    - Please choose one

 ------------------- reports are usually short messages with natural, casual use of language.

       ► Conference

       ► Periodic

       ► Informal

       ► Formal

   

Question No: 8    ( Marks: 1 )    - Please choose one

 

In which communication expressions are not encoded in words?

       ► Non-verbal   

       ► Verbal

       ► Written

       ► Verbal and written

 

 

Question No: 9    ( Marks: 1 )    - Please choose one

 In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

       ► Iinitiator

       ► Both parties

       ► One party

       ► Second party

   

Question No: 10    ( Marks: 1 )    - Please choose one

 For writing an effective business message, there are---------- planning steps.

       ► seven

       ► five

       ► two

       ► three

   

Question No: 11    ( Marks: 1 )    - Please choose one

 According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

       ► First 30 seconds

       ► 60 to 90 seconds

       ► 30 to 60 seconds

       ► 40 to 50 seconds

   

Question No: 12    ( Marks: 1 )    - Please choose one

 A ----------------section of thesis can contain www.vunew.blogspot.com a flow chart which summarizes the way in which various processes involved in the project fit together.

       ► rationale

       ► methodology

       ► discussion

       ► analysis

   

Question No: 13    ( Marks: 1 )    - Please choose one

 ---------------- appears as an appendix at the end of your thesis.

       ► Raw data

       ► Synopsis

       ► Preface

       ► Tables and Figures

  

Question No: 14    ( Marks: 1 )    - Please choose one

 The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?

       ► Memorization

       ► Reading

       ► Extemporaneous

       ► Writing

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Intensity (loud/soft); pitch height (high/low) represent which one of the followings:

       ► Vocal characterizers

       ► Vocal Qualifiers

       ► Vocal Segregates

       ► Vocal barriers

   

Question No: 16    ( Marks: 1 )    - Please choose one

 

Which one is not the optional part of a letter?

       ► Attention line

       ► Subject Line

       ► Enclosure(s)

       ► Salutation

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Complaint letter should be called----------------.

      

       ► persuasive letter

       ► claim letter

       ► inquiry letter

       ► sales letter

   

Question No: 18    ( Marks: 1 )    - Please choose one

 For writing a successful resume, which attitude is better to adopt?

       ► We

       ► You

       ► He\She

       ► All third persons

  

Question No: 19    ( Marks: 1 )    - Please choose one

 Which thing does reveal something about a candidate’s personality and professionalism during an interview?

       ► Style of talking

       ► Manners

       ► Physical appearance

       ► Eye contact

   

Question No: 20    ( Marks: 1 )    - Please choose one

 All pieces of literature, key journals and books referred to in a research proposal should be listed www.vunew.blogspot.com at the end of the proposal. It is called------------------ section of thesis.

       ► tables and figures

       ► appendices

       ► bibliography

       ► index

   

Question No: 21    ( Marks: 2 )

 Which approaches, will  you use in resume writing and why?

 

Question No: 22    ( Marks: 2 )

 Name two types of memo reports.

Question No: 23    ( Marks: 2 )

 What is a case study research?

   

Question No: 24    ( Marks: 3 )

 What is the difference between CV and resume?

   

Question No: 25    ( Marks: 3 )

 

Question No: 26    ( Marks: 3 )

 How do you cite indirect sources?

 

Question No: 27    ( Marks: 5 )

 What are external distractions that obstruct our listening oral communication?

 

Question No: 28    ( Marks: 5 )

 Explain  two different cultural variables of your country?

Question No: 29    ( Marks: 5 )

 Write format of a letter of transmittal with an example.

Question No: 30    ( Marks: 5 )

 Provide guidelines for writing application letters