ENG301 MID 1JUNE2010

Question No: 1    ( Marks: 1 )    - Please choose one

 In order to get promotion for an executive, it is important to have----------------- .

       ► Sound background

       ► Good personality

       ► Communication skills

       ► Written communication

   

Question No: 2    ( Marks: 1 )    - Please choose one

 What is the top most quality of a business executive?

              

       ► Effective communicator

       ►  Good personality

       ► Hardworking

       ► Skill to mangae the things

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Recommendation letter provides:

       ►   Suggestion

       ►   Information

       ►  Advice

       ►  Material information

   

Question No: 4    ( Marks: 1 )    - Please choose one

 A message of congratulation or commendation is much like the message of:

 

       ► Condolence

       ► Appreciation

       ► Refusal

       ► Acceptance

   

Question No: 5    ( Marks: 1 )    - Please choose one

 In----------- characteristics such as body shape, body odors and skin color are included.

                     

                             

       ►  Mental

       ►  Physical

       ► Spiritual

       ► verbal

   

Question No: 6    ( Marks: 1 )    - Please choose one

 The important and highly visible parts of nonverbal  communication are:

                       

       ► Pamphlet, leaflets

       ► Appearance, clothes

       ►  Letters and memos

       ►  Document, registry

   

Question No: 7    ( Marks: 1 )    - Please choose one

 - ----------------means judging other people or countries by the cultural standards

of your group.

       ► Ethnography

       ► Anthology

       ► Anthropology

       ► Ethnocentrism

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Sometimes an extra message is added at the end of a letter. It may be something important or some personal comment. This is called----------------------------------.

       ► enclosure(s)

       ► copy notation

       ► postscript

       ► attention line

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Globalization means for a Company to survive, it must establish markets not only in its own country but also in--------------------.

                     

       ► all countries

       ► six countries

       ► many countries

       ►  Asia

   

Question No: 10    ( Marks: 1 )    - Please choose one

   Which one of the the following characteristics should a person follow while writing an email?

          

Question No: 11    ( Marks: 2 )

 What points should be kept in mind while writing an order letter?Write only two points.

   

Question No: 12    ( Marks: 2 )

 Mention three specific ways to indicate consideration.

                       

Question No: 13    ( Marks: 3 )

 Write a note on working of an e-mail. 

   

Question No: 14    ( Marks: 3 )

 What factors should we keep in mind while offering feedback for improving communication?

Question No: 15    ( Marks: 5 )

 What is the organizational plan for order letters? Discuss each point briefly.

Organizational plan for order letters:

   

Question No: 16    ( Marks: 5 )

   What are different error categories in the correctness principle? Discuss.            

Correctness principle

E-Use the right level of language

F-Check accuracy of figures, facts and words

Question No: 17    ( Marks: 5 )

 Elucidate the five planning steps involved in the process of preparing effective business messages.