ENG301 MID May 2010

Today Paper (27-05-2010) 

 

MIDTERM  EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 2)

Ref No:

Time: 60 min

Marks: 35

Student Info
StudentID:
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For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
Marks
Q No.	9	10	11	12	13	14	15	16
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Q No.	17
Marks

    

Question No: 1    ( Marks: 1 )    - Please choose one

 When the company thinks your audience will be interested in what you have to say or willing to cooperate, it usually opts for:

    

       ► Indirect approach

       ► Direct approach  (Lec 21)

       ► Neutral approach

       ► Modern approach

   

Question No: 2    ( Marks: 1 )    - Please choose one

 A contract of selling and purchasing services is called:

 

       ► A credit letter  

       ► A collection letter 

       ► An order letter     (Lec 22)   

►  A sales letter

   

Question No: 3    ( Marks: 1 )    - Please choose one

 While sending the message, you are__________

       ► decoder       

       ► encoder           (Lec 4)

       ► decoder and encoder  

       ► initiater

   

Question No: 4    ( Marks: 1 )    - Please choose one

 The important and highly visible parts of nonverbal communication are:

                       

       ► Pamphlet, leaflets

       ► Appearance, clothes (Lec 6)

       ►  Letters and memos

       ►  Document, registry

   

Question No: 5    ( Marks: 1 )    - Please choose one

 

For a good communicator, it is important to predict how the customer will respond and this aspect is called:

                                  

       ► Perception   

       ► Perfection

       ► Personality

       ► Practice

Ref Lec 8

Following are the traits of good communicators:

• Perception

• Precision

• Credibility

• Control

• Congeniality

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which one is individual cultural variable from the followings?

       ► Politics

       ► Decision Making (Lec 13)

       ► Social Norms

       ► Language

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Which one is not the component of communication process from the followings?

       ►  Sender/encoder,

       ►  Message, medium,

       ► Receiver/decoder, feedbacks.

       ► Audio-visual and technological (Lec 3 Pg 9)

   

Question No: 8    ( Marks: 1 )    - Please choose one

 It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill.

Match this statement with one of the following principles of communication:

       ► Conciseness  

       ► Courtesy

       ► Consideration

       ► Completeness (logical question)

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which one of the suggestions is not the part of replies to inquiries?

       ► Give the Exact Information Requested

       ► Express Appreciation for the Inquiry

       ► Sell Your Organization or Product

       ► End with a Negative Closing (Lec 21 Pg 33)

   

Question No: 10    ( Marks: 1 )    - Please choose one

 - --------------- is a printed paper with the name and address of a person or an organization.

           

       ► Letterhead  (Lec 16, Pg 48)

       ► Letter pad

       ► Leaflet

       ► Document

   

Question No: 11    ( Marks: 2 )

 Write a note on beginnings & endings in a letter.

Beginning: If it is good news then the beginning should start with the main idea and take some buffer in case of bad news. There should be appropriate beginning so that the reader must continue to read the whole letter.

Ending: It should be polite, strong and make clear the reader about message. Ending should so effective that the reader acts as requested. Some polite words should add at the ending like regards thanking in anticipation etc.

   

(Ref: Lec 26)

Question No: 12    ( Marks: 2 )

 What is the difference between inquiry and general request letter and which approach is used in both the letters?

   

An inquiry letter is a request for the information about products or services for which we are interested to purchase or acquire.

A general letter asks the information without intention to buy or sell. A direct plan should used in both letters.

Page 70 Lec 20:

1. Inquiries and General Requests

An inquiry asks for information about products or services the writer is interested in purchasing.

Where as a general request the writer seeks information without intention to buy or sell. When you write either of these letters use the direct plan and follow these suggestions.

Question No: 13    ( Marks: 3 )

 Write only the body of an order letter to ABC Company for the purchase of weather vanes?

Dear Sir,

You are requested that please send us the advertised weather vanes. We need 100 weather vanes for our shop. We hope we will continue our business in future.

A cheque is enclosed.

Sincerely yours

Ref Lec 20

   

Question No: 14    ( Marks: 3 )

 What points should we consider while discussing the Space (proxemics) as an individual cultural variable?

Space means nearness in physical space. Personal space varies according to culture, status, role and gender.

    Proximity (Use of Space)

• Proximity means nearness, in terms of physical space. How people use their personal space and that of others communicates a message. This response to spatial relationships in formal, informal and intimate setting indicates how that person perceives and feels in that space.

• People also use their height and weight to convey a message. If you tower over other people in a way that intrudes on their personal space you may cause their discomfort and withdrawal.

• Personal space varies according to:

• Gender

• Status

• Roles

• Culture

• Research has shown that Australians speaking to acquaintances or work colleagues leave about an arm’s length of space between themselves and the other person. People speaking to friends and family leave about half an arm or an elbow’s length between themselves and others. People in intimate relationships allow direct and close contact when speaking to each other. The use of space reflects the way people feel about others.

Ref: Lec 7

Question No: 15    ( Marks: 5 )

 Do you think composing and editing is very important for an effective business message?

    Yes off course it is very important part of the letter. It is the process of drafting the message. First we writ some ideas on the paper and then recheck it for errors and add or subtract ideas for clarity and completeness. Different people compose letter with different styles. Computer is the best way for composing now a days. In computer it is very easy to change. Different styles are depend on the nature of the letter.

Ref: Lec 16

Question No: 16    ( Marks: 5 )

 What are different parts of interoffice memorandum? Describe briefly.

MEMO TO:

FROM:

DATE:

SUBJECT

                                                                                                                       

Signatory

At the top area we mention to whom we are addressing, who is writing this message, date and subject of the letter. Then the body part where we write the message. And at last we mention the signatory.

   

Ref : Lec 17

Question No: 17    ( Marks: 5 )

 Which aspects should be kept in mind while drafting a message?

A  message is the main idea that a writer want to communicate. A message should be cleare, complete, concise, and correct. While drafting a message you should keep in mind the reader. If it is a good news then message should start with the main idea. In case of bad news are refusal there should be a buffer. Closing of the message should be effective and attractive. It should be polite and clear.

Ref: Lec 16

Another Paper

MIDTERM  EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 3)

Ref No:

Time: 60 min

Marks: 35

Student Info
StudentID:
Center:
ExamDate:

For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
Marks
Q No.	9	10	11	12	13	14	15	16
Marks
Q No.	17
Marks

    

Question No: 1    ( Marks: 1 )    - Please choose one

 A letter that completes a valid contract between a buyer and a seller is called:

       ►  An order letter

       ►   An acknowledgement letter

       ►   An inquiry letter

       ►   A sales letter

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Letters refusing orders call for the indirect plan or the---------------- approach.

       ► Sandwich 

       ► Burger

       ► Neutral

       ► Negative

Negative

   

Question No: 3    ( Marks: 1 )    - Please choose one

 While sending the message, you are__________

       ► decoder       

       ► encoder

       ► decoder and encoder  

       ► initiater

   

Question No: 4    ( Marks: 1 )    - Please choose one

 In----------- characteristics such as body shape, body odors and skin color are included.

                     

                             

       ►  Mental

       ►  Physical

       ► Spiritual

       ► verbal

   

Question No: 5    ( Marks: 1 )    - Please choose one

 If your message is specific, definite and vivid; you are applying which one of the following principles:

        

       ► Conciseness

       ► Concreteness

       ► Completeness

       ► Consideration

   

Question No: 6    ( Marks: 1 )    - Please choose one

 - ----------------means judging other people or countries by the cultural standards

of your group.

       ► Ethnography

       ► Anthology

       ► Anthropology

       ► Ethnocentrism

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called:

       ► Semantic barriers (Convention of meaning)

       ► Physical Barrier

       ► Psychological barriers

       ► Barriers involving values attitudes etc

   

Question No: 8    ( Marks: 1 )    - Please choose one

 It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

Match this statement with one of the following concepts:

       ► Globalization

       ► Marketing

       ► Communication

       ► Americanism

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Sometimes an extra message is added at the end of a letter. It may be something important or some personal comment. This is called----------------------------------.

       ► enclosure(s)

       ► copy notation

       ► postscript

       ► attention line

   

Question No: 10    ( Marks: 1 )    - Please choose one

 This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.

Match the above with one of the followings:

       ► The Block-form / Modified – Block

       ► Full-Block

       ► The Semi-Block

       ► AMS (Administrative Management Society)

   

Question No: 11    ( Marks: 2 )

 What is the difference between inquiries and general requests.

An inquiry asks for information about products or services the writer is interested in purchasing.

Where as a general request the writer seeks information without intention to buy or sell. When you write

either of these letters use the direct plan and follow these suggestions.

   

Question No: 12    ( Marks: 2 )

 What is culture?         

   

Question No: 13    ( Marks: 3 )

 Write only the body of an order letter to ABC Company for the purchase of weather vanes?

   

Question No: 14    ( Marks: 3 )

 What do we mean by close paragraph in the process of effective business messages?

   

Question No: 15    ( Marks: 5 )

 Write a short note  on groupware.

   

Question No: 16    ( Marks: 5 )

 Environmental factors can greatly affect the process of communication’. Discuss.

   

Question No: 17    ( Marks: 5 )

  How far do you agree that cultural differences provide hinderance to a company in this atmoshphere of globalization?

Today Paper (26-05-2010)

Q#1

WHAT IS THE MEANING OF ACKNOWLIDGING AN ORDER LETTER?(marks 2)

Q#2

WHAT POINTS SHOULD BE KEPT IN MIND WHILE WRITING A GOODWILL LETTER?(marks 2)

Q#3

TELL SOME THING ABOUT BACKGROUND OF INTERCULTURE COMMUNICATION?(marks 3)

Q#4

WHAT IS THE IMPORTANCE OF MANNER IN INDIVIDUAL CULTURE VARIABLE?(marks 3)

Q#5

EXPLAIN BRIEFLY FOLLOWING STYLE OF WRITING A LETTER(marks 5)

MODIFIED FORM

FULL BLOCK FROM

SEMI BLOCK FORM

AMS(administrative managmnt society)

Q#6

WRITE SOME POINTS ON COMPARISON OF UNITED STATE CULTURE WITH OTHER CULTURE.(marks 5)

FRIENDS EK OR 5 MARK KA Q THA JO MJE YAD NAI AA RHA KYA THA BAKI JO MJE YAD THAY WO MA AP LOGO K SAT SAHRE KAR RAE HN SO THAT U CAN TAKE IDEA.

TOTAL 35 MARKS KA PAPER THA JIS MA 10 MARKS K MCQS THAY OR BAKI YA SBJ JO MA NE APK SAT SHARE KIYA H.OR FULL PAPER ISLYE NAI H KU K MRE SPEED SLOW H SO SOPY NAI KAR PAE

Another Paper:-

MIDTERM  EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 2)

    

Question No: 1    ( Marks: 1 )    - Please choose one

 Memo is the short form of:

       ► Mamorandum

       ► Memory

       ► Memorial

       ► Momentom

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Communication has an ancient foundation and its roots go back to the time of Greeks,this is called:

       ► Oral communication

       ► Written communication

       ► Non-verbal communication

       ► Inactive communication

   

Question No: 3    ( Marks: 1 )    - Please choose one

 ------------------ machine scans a printed page, converts it to a signal, and transmits it.

       ► A Facsimile  

       ► A Photocopy

       ► An Electronic

       ► A Printer

   

Question No: 4    ( Marks: 1 )    - Please choose one

 A message of congratulation or commendation is much like the message of:

 

       ► Condolence

       ► Appreciation

       ► Refusal

       ► Acceptance

   

Question No: 5    ( Marks: 1 )    - Please choose one

 An exchange of information within an organization is called:

       ► Internal communication

       ►  External communication

       ►  Horizontal communication

       ► Vertical communication

   

Question No: 6    ( Marks: 1 )    - Please choose one

  Artifact objects are used  in which type of messages?

                           

       ►  verbal

       ►  Non-verbal

       ►  Written

       ►  Oral and written

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Vocal characterizers include:

           

                            

       ►  Laughing, crying

       ►  Intensity, pitch

       ►  Sound, silent pauses

       ►  Sneeze, tone

   

Question No: 8    ( Marks: 1 )    - Please choose one

 - ------------ are individual cultural variables.

                

                    

       ► Economics, politics

       ► Accepted dress, manners

       ► Language, social norms

       ►  Social norms, manners

   

Question No: 9    ( Marks: 1 )    - Please choose one

 The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.

                

       ► begin

       ► end

       ► write

       ► conclude

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which one is national variable from the followings?

                   

                 

       ► Time 

       ► Space

       ► Economics

       ► Food

   

Question No: 11    ( Marks: 2 )

 What is an order letter?

   

Question No: 12    ( Marks: 2 )

 Name some national variables mentioned in intercultural communication model.

   

Question No: 13    ( Marks: 3 )

 Name the national and individual cultural variables.

   

Question No: 14    ( Marks: 3 )

 Write down the format of Semi Block Form of letter. 

   

Question No: 15    ( Marks: 5 )

 Personal space varies according to gender, status, roles and culture. Comment on it.

   

Question No: 16    ( Marks: 5 )

 Write the body of a "Thanks letter" to your customer for the first order, in order to build good will of the company.

  

   

Question No: 17    ( Marks: 5 )

 Explain three National Variables present in intercultural communication model.