Wednesday, December 2, 2009

MKT610 mid term 2009

There were Total 32 Questions
Out of 30 were MCQ's
and two theoretical question 5+10 Marks.

1) Explain the customer relationship management and analyze its role in organizations. 5 Marks.

2) Ahmed joins a local company and a Relationship manager of a pure water manufacture international company. What steps he will performs to fulfill his customer’s needs. 10 Marks.

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