HRM624 mid fall 2009

*Question No: 1 ( Marks: 1 ) - Please choose one***
*** Which of the following statement is misperception about conflict?*
► Conflict levels are segregated into multiple situations
► Delaying the conflicts may leads to destructive behavior
► Conflicts are only created to gain benefits
*► Conflict not always leads to an anger***
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*Question No: 2 ( Marks: 1 ) - Please choose one***
*** Which of the following does not restrict innovations?*
* ► Proficiency lack***
► Efficient outcomes
► Limited resources
► Ongoing systems
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*Question No: 3 ( Marks: 1 ) - Please choose one***
*** Application of ADR is promoted in which of the following type of culture?*
► Collectivist
*► Communist***
► Monopolistic
► Individualistic
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*Question No: 4 ( Marks: 1 ) - Please choose one***
*** Customer remained dissatisfied with the shopkeeper’s demonstration about the product, it leads to which of the following? *
► Dispute
* ► Collision***
► Distortion
► Confusion
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*Question No: 5 ( Marks: 1 ) - Please choose one***
*** Which of the following is NOT an important tip for a driver to survive in a Fender-Bender?*
► Exchange information
► Keep calm
► Call the police
* ► Start a row***
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*Question No: 6 ( Marks: 1 ) - Please choose one***
*** All of the following are dimensions of issue perspective of conflict EXCEPT:*
► Joint Vs Individual
► Process Vs Outcome
*► Tangible Vs Intangible***
► Narrow Vs Broad focus
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*Question No: 7 ( Marks: 1 ) - Please choose one***
*** A conflict which is purely internal and does not involve any other person, is:*
► Interpersonal conflict
*► Intrapersonal conflict***
► Interpretive conflict
► Not a conflict
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*Question No: 8 ( Marks: 1 ) - Please choose one***
*** Which of the following is an internal urge to give good performance and which forces for creativity & innovation?*
► Reinforcement
► Determination
► Confidence
*► Motivation***
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*Question No: 9 ( Marks: 1 ) - Please choose one***
*** While identifying interpersonal conflicts, it is necessary to indicate:*
► The interests of all involved parties
► The disputants of a particular conflict
► The divergent goals of all disputants
* ► All of the given options***
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*Question No: 10 ( Marks: 1 ) - Please choose one***
*** Many conflicting situations may have more than one:*
► Activity conflict
*► Interpersonal conflict***
► Intrapersonal conflict
► Agency conflict
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*Question No: 11 ( Marks: 1 ) - Please choose one***
*** Why it is important to focus on resources in order to diagnose a conflict?***
► Helpful in finding other sources of conflict
► Identify underlying reasons of conflict
► Identify best available option
*► All of the given options***
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*Question No: 12 ( Marks: 1 ) - Please choose one***
*** The conflict which arises over personal beliefs and deeply held morals & ethics is termed as:***
► Differences in orientation
► Conflict over facts
* ► Conflicts over deeply held values***
► Threats to self-concept and world view
**
*Question No: 13 ( Marks: 1 ) - Please choose one***
*** Which of the following truly explains the situation in which the disputants are not focusing the real facts and figures of conflict?***
► Dislodged conflict
► Misplaced conflict
*► misaligned conflict***
► Misattributed conflict
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*Question No: 14 ( Marks: 1 ) - Please choose one***
*** Conflict can be taken as a challenge and could be transformed into a/an: ***
► Threat
► System
*► Opportunity***
► Weakness
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*Question No: 15 ( Marks: 1 ) - Please choose one***
*** You are a negotiator of party ‘A’ and negotiator of party ‘B’ is exchanging the ideas about his party's principles, values and preferences. You are analyzing the:***
► Constituents & stake holder’s interests
► Other disputant’s interests
* ► Disputant’s interests***
► Own interests
**
*Question No: 16 ( Marks: 1 ) - Please choose one***
*** All of the following are advantages of understanding the other disputant's interests, EXCEPT:*
► Disputant is restricted with his own ideas
► Craft proposals that are acceptable to others
* ► Avoidance of positional bargaining***
► Limit later sabotage that may arouse
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*Question No: 17 ( Marks: 1 ) - Please choose one***
*** According to Abraham Maslow, the most basic needs are:***
► Safety needs
► Security needs
*► Physiological needs***
► Psychological needs
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*Question No: 18 ( Marks: 1 ) - Please choose one***
*** The stances of disputants in an interpersonal conflict are known as:*
► Position
► Interests
* ► Bargaining***
► Negotiation
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*Question No: 19 ( Marks: 1 ) - Please choose one***
*** According to the Deutsch's theory which of the following is that cooperation begets?*
► Exacerbation
* ► Competition***
► Cooperation
► Escalation
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*Question No: 20 ( Marks: 1 ) - Please choose one***
*** Who said, “If thou are a master, be some time blind; if a servant, sometimes deaf”?***
► Robert Gaits
► Robert Frost
* ► Thomas Fuller***
► Thomas Millar
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*Question No: 21 ( Marks: 1 ) - Please choose one***
*** Which of the following negotiation style causes loss of both opportunities and benefits?*
* ► Accommodating style***
► Compromising style
► Dominating style
► Avoiding style
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*Question No: 22 ( Marks: 1 ) - Please choose one***
*** Which of the following is relevant to the misperception about conflict management?*
*► Increases the possibility to impair a positive resolution***
► Reduces the alternative ways to handle conflict
► It always leads to become more vicious
► All of the given options
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*Question No: 23 ( Marks: 1 ) - Please choose one***
*** Which of the following is a clear picture of Individualistic culture?*
► It provides more opportunities to promote an individual
► Its preferences and structures tend to be invisible to inhabitants
► It provides more opportunities to handle a conflict in a better way
* ► All of the given options***
**
*Question No: 24 ( Marks: 1 ) - Please choose one***
*** A social conflict as compared to the corporate conflicts can be considered as:***
► Low risky
*► More risky***
► Risk free
► None of the given options
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*Question No: 25 ( Marks: 1 ) - Please choose one***
*** Conflict is largely considered as: *
► Global phenomenon
* ► Perceived phenomenon***
► Destructive phenomenon
► Constructive phenomenon
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*Question No: 26 ( Marks: 1 ) - Please choose one***
*** Theory of Social Ecology includes which of the following important institutions for operation of all human beings?*
► Mass media
► Court systems
► School Organizations
* ► All of the given institutions***
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*Question No: 27 ( Marks: 1 ) - Please choose one***
*** Which of the following outcomes of a conflict are being observed in the specific context of Pakistan?*
► Opportunity for change
► Win-win situation
* ► Competition***
► Positive
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*Question No: 28 ( Marks: 1 ) - Please choose one***
*** Which of the following is the purpose of adoption of ADR by “Efficiency Wing”?*
► Divert cases to litigation
► Save time & money
► Elapse conflict for long time
* ► Create win-win situation***
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*Question No: 29 ( Marks: 1 ) - Please choose one***
*** After receiving social stimuli, people assign meaning to what they have experienced, which is known as:*
► Interpretation
► Perception
* ► Reception***
► Stimulus
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*Question No: 30 ( Marks: 1 ) - Please choose one***
*** Which of the following type of justice refers to the fairness of the process?***
► Distributive
* ► Competitive***
► Procedural
► Substantive
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*Question No: 31 ( Marks: 5 ) ***
*** What aspect enhance the importance of conflict management? ***
*Question No: 32 ( Marks: 10 ) ***
*** What do you know about Dual Concern Model? Discuss in detail.***