*Question No: 1 ( Marks: 1 ) - Please choose one***
*** **Which one of the following is the process of focusing on the stimuli that are important, large and intense? *
► Retrieve information
► Positive reinforcement
* ► **Overt perception***
► Perceptual selection
**
*Question No: 2 ( Marks: 1 ) - Please choose one***
*** **All are the characteristics of the group EXCEPT: *
► Share common goals
*► **One sided interaction ***
► Belonging to the group
► Define themselves as members
**
*Question No: 3 ( Marks: 1 ) - Please choose one***
*** **People of a religious sect, neighborhood, same caste and same profession are members of: ***
* *
*► **In group ***
► Out group
► Emergent group
► Secondary group
**
*Question No: 4 ( Marks: 1 ) - Please choose one***
*** A good contributor to positive attitudes is: ***
* *
► Pessimism
* ► **Optimism***
► Being a millionaire
► Low job satisfaction
**
*Question No: 5 ( Marks: 1 ) - Please choose one***
*** According to the need theory of motivation, unsatisfied needs motivate us until they: ***
*► Become satisfied***
► Become frustrated
► Lead to working hard
► Lead to self-esteem
**
*Question No: 6 ( Marks: 1 ) - Please choose one***
*** A major purpose of feedback is to tell a person: ***
* *
► How well he or she communicates the true self
*► How well he or she has performed***
► The difference between right and wrong
► When it is time to enhance self-esteem
**
*Question No: 7 ( Marks: 1 ) - Please choose one***
*** A person who develops a strong work ethic will automatically: ***
* *
*► Be strongly motivated***
► Be qualified for a supervisory position
► Behave in a highly ethical manner
► Develop a learning-goal orientation
**
*Question No: 8 ( Marks: 1 ) - Please choose one***
*** People most likely to be creative when they are motivated primarily by the: ***
* *
► Potential financial reward for being creative
► Satisfaction and challenge of the work itself
* ► Fear of job loss for not being creative***
► Opportunity to obtain creative idea
**
*Question No: 9 ( Marks: 1 ) - Please choose one***
*** Intrinsic motivation contributes to creativity because it: ***
* *
* *
*► Satisfies the need for recognition and other awards***
► Helps the problem-solver conform to the right way of thinking
► Provides the facts needed for creativity
► Enables the problem-solver to streamline the task
**
*Question No: 10 ( Marks: 1 ) - Please choose one***
*** **All of the following are examples of self defeating behaviors EXCEPT: ***
* *
► Fear of intimacy
► Fear of rejection
► Losing temper
*► **Proactive ***
**
*Question No: 11 ( Marks: 1 ) - Please choose one***
*** **A person can get benefit from criticism to overcome self defeating attitude by: ***
* *
*► **See yourself at a distance***
► Ask for clarification and specifics
► Decide on a response
► All of the given options
**
*Question No: 12 ( Marks: 1 ) - Please choose one***
*** **Unwanted behaviors between males and females at workplaces defined as: ***
* *
* *
* ► **Gender-based harassment***
► Gender discrimination
► Gender bias
► Harassment
**
*Question No: 13 ( Marks: 1 ) - Please choose one***
*** **Conflict at work place and family can reduce through all of the following EXCEPT: ***
* *
► Flexible work schedules
► Dependent-care programs
► Compassionate attitudes toward individual needs
* ► **Conservative attitude ***
**
*Question No: 14 ( Marks: 1 ) - Please choose one***
*** **When working to achieve a win-win solution to a conflict, it is most effective to use: ***
* *
► Competition
► Confrontation and problem solving
*► **Compromise***
► Forcing
**
*Question No: 15 ( Marks: 1 ) - Please choose one***
*** **The most recommended way of resolving conflict is _________ and problem-solving.*
► Confrontation
► Competition
► Forcing
*► **Compromise***
**
*Question No: 16 ( Marks: 1 ) - Please choose one***
*** **All of the following are barriers to effective communication EXCEPT:** *
* *
* ► **Feedback ***
► One-way communication
► Different interpretation of words
► Mixed signal from sender
**
*Question No: 17 ( Marks: 1 ) - Please choose one***
*** **All of the following are suggestions for improving your listening skills EXCEPT: *
► sympathize with the speaker
*► **empathize with the speaker***
► Maintain eye contact with the speaker
► Paraphrase the speaker
**
*Question No: 18 ( Marks: 1 ) - Please choose one***
*** **The flow of information with people on the same level in an organizational hierarchy called: *
► Vertical communication
* ► **Horizontal communication***
► Grapevine communication
► Network communication
**
*Question No: 19 ( Marks: 1 ) - Please choose one***
*** Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:***
* *
► Musical intelligence
► Choosing easy projects to avoid conflict
► Delegating
* ► Relationship management***
**
*Question No: 20 ( Marks: 1 ) - Please choose one***
*** **A manager who shows consistency between his or her words and actions develops a reputation for:*
► Self-confidence
► Walk the talk
*► **Emotional intelligence***
► High energy
**
*Question No: 21 ( Marks: 1 ) - Please choose one***
*** **A typical act of a servant leader should be to:*
► Work for a salary no higher than that of group members
► Expect group members to act like his or her personal servant
*► **Ask group members what they want to achieve***
► Volunteer to do custodial work for the department
**
*Question No: 22 ( Marks: 1 ) - Please choose one***
*** The number of hours of vacation the members of a cultural group think is reflected in: *
* ► Work orientation versus leisure orientation***
► High context versus low-context culture
► Formality versus informality
► Urgent time orientation versus casual time orientation
**
*Question No: 23 ( Marks: 1 ) - Please choose one***
*** Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence: *
► Which hours and days people are willing to work
► Which gender a person is willing to work with
► Whether or not a person will accept a salary increase
*► Whether employees demand a place of worship on company premises***
**
*Question No: 24 ( Marks: 1 ) - Please choose one***
*** **Assume that you want to start a good working relationship with a person from a high-context culture, which of the following would be an effective strategy? ***
* *
► Use nonverbal communication channels and body language extensively to communicate
*► **Provide written communication so that your proposal is formally presented***
► Don't be concerned about building a relationship
► Be very conscious of time, rush to get started
**
*Question No: 25 ( Marks: 1 ) - Please choose one***
*** **A person with a strong work ethics:*
*► **Has a firm belief in the dignity and value of work***
► Will generally be willing to work for low wages
► Is more ethical on the job than at home
► Prefers being ethical to working hard
**
*Question No: 26 ( Marks: 1 ) - Please choose one***
*** **A performance standard is a statement of what: *
► You hope to accomplish on the job
*► **Constitutes acceptable performance***
► You must do to get a raise
► The worker must do to retain a job
**
*Question No: 27 ( Marks: 1 ) - Please choose one***
*** **A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:***
* *
► Learn from your boss’s mistakes
► Stay in touch
► Recognize that your boss has problems too
* ► **Avoid bypassing your manager***
**
*Question No: 28 ( Marks: 1 ) - Please choose one***
*** **Which of the following is suggested way of being a team player?***
► Maintain honest and open relationships
► Follow the golden rule
► Make other people feel important
*► **The entire above are suggested ways***
**
*Question No: 29 ( Marks: 1 ) - Please choose one***
*** **An employee who wants to be a good team player should: *
► Avoid giving information and opinions to others
► Avoid asking for favors from other team members
► Keep jokes to himself or herself
* ► **Provide emotional support to group members***
**
*Question No: 30 ( Marks: 1 ) - Please choose one***
*** **All of the following are behaviors and skills of effective leaders EXCEPT:***
► Practicing strong ethics
*► **Setting medium expectations for employees***
► Developing partnerships with people
► Asking the right questions
**
*Question No: 31 ( Marks: 1 ) - Please choose one***
*** **The experience of feeling competent to cope with the basic challenges in life and being worthy of happiness is known as: *
*► **Self-esteem***
► Arrogance
► Wishful thinking
► Self efficacy
**
*Question No: 32 ( Marks: 1 ) - Please choose one***
*** **Self-respect is another component of self-esteem. This refers to how you think and feel about yourself. A person with high self-esteem would also have high self-respect and could be expected to exhibit which of the following behaviors? *
*► **Become highly self absorbed with personal matters ***
► Focus on the needs of others
► Stay in relationships where they are mentally or physically abused
► Beg others for things that could be obtained from their own efforts
**
*Question No: 33 ( Marks: 1 ) - Please choose one***
*** We know that the communication cycle completes only when the __________ step has been taken. ***
* ► **Action***
► Decoding
► Ideation
► Encoding
**
*Question No: 34 ( Marks: 1 ) - Please choose one***
*** While setting a goal, a person with high self-efficacy is likely to: * **
► Avoid goal setting
► Set very low goals
* **► Think that more goals are realistic***
► Think that fewer goals are realistic
**
*Question No: 35 ( Marks: 1 ) - Please choose one***
*** Robina has the ability to find relevant information, to find connections between the old and the new to see the “big picture.” Robina has: ***
► Problems
► A strong personality
*► Insight***
► A lack of concern for details
**
*Question No: 36 ( Marks: 1 ) - Please choose one***
*** A person is communicating about himself or herself in public, he/she is showing:*
► Self-concept
► Perceived self
► Private self
*► Projected self***
**
*Question No: 37 ( Marks: 1 ) - Please choose one***
*** **Which type of personality is commonly associated with stress? *
► Type A
* ► **Type B***
► Inner directed
► Traditional
**
*Question No: 38 ( Marks: 1 ) - Please choose one***
*** **Ali was working in a technical department; his manager transferred him to purchase department on better package for enhancing profitability of the organization due to his hard work. It shows what kind of situation? *
► Lose-lose
*► **Win-win***
► Lose-win
► Win-lose
**
*Question No: 39 ( Marks: 1 ) - Please choose one***
*** **Ali, supervisor of assembly line, receives an order from the production manager. This is an example of: ***
► Informal communication
*► **Downward communication***
► Lateral communication
► Circular communication
**
*Question No: 40 ( Marks: 1 ) - Please choose one***
*** Bouncing back from setbacks and embarrassment is often referred as:*
*► Resilience***
► Jumping
► Helping
► Driving
**
*Question No: 41 ( Marks: 5 ) ***
*** **Discuss in detail any two barriers to communication. ***
*Question No: 42 ( Marks: 5 ) ***
*** How your self perception emerges out of your relations with others like your family and friends? Discuss with two examples. (2.5+2.5) ***
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