1.
Which type of trust is founded on information?
Select correct option:
Calculus-based trust
Productive-based trust
Knowledge-based trust
Identification-based trust
2.
The employee and his manager have a disagreement. You are analyzing the situation as a mediator and your main focus will be that how the concerns of other employees affected by:
Select correct option:
Advocate’s interests
Disputant’s interests
Advocate of other disputant’s interests
Constituents & stake holder’s interests
3.
All of the following are advantages of understanding the other disputant's interests EXCEPT:
Select correct option:
It ensures user doesn’t miss an optimal resolution
It creates greater inflexibility in coming to settlement
It helps user visualize and recognize alternate ways to meet goals
It enables user to evaluate some interests could be met outside the conflict
4.
Which of the following type of justice prescribes whether the outcome of a conflict is fair?
v:shapes="_x0000_i1058">Select correct option:
Substantive
Procedural
Distributive
Distributive
5.
Which of the following provides a rigorous and clear framework for understanding and appreciating the multiple facets of any conflict?
Select correct option:
Commercial conflict
Conflict resolution
Conflict diagnosis
Systematic conflict
6.
Which of the following is the least intrusive of third-party processes?
Select correct option:
Arbitration
Negotiation
Conciliation
Adjudication
7.
Conflicts involving __________ matters are more difficult to resolve.
Select correct option:
Personal
Monetary
Intangible
All of the given options
8.
One standing in the shoes of a disputant during an interpersonal conflict, acting for the disputant is called:
Select correct option:
Agent
Principal
Advocate
Stakeholder
9.
The main cause of different conception about a same thing is due to the reason that:
Select correct option:
Education levels are different
Family backgrounds are different
People try to conceive what they want
People have different experiences and beliefs
10.
In which of the following people who take a position, particularly when they do so publicly paint themselves into a corner?
Select correct option:
Communication
Negotiation
Publication
Bargaining
11.
Who said, “If you are a master, be some time blind; if a servant, sometimes deaf”?
Select correct option:
Robert Gaits
Robert Frost
Thomas Millar
Thomas Fuller
12.
In a conflict diagram conflict is indicated by __________ with the parties at both ends.
Select correct option:
Circles
Straight lines
One-tailed arrows
A double ended block arrow
13.
The parties in conflict believe they have __________ goals.
Select correct option:
Clear
Compatible
Dependable
Incompatible
14.
Who said, “All men have an instinct for conflict, at least all healthy men”
Select correct option:
Martin Luther King
Jorge Washington
Hillarie Belloc
Aristotle
15.
In a conflict diagram participants are indicated by:
Select correct option:
Double-ended block arrow
One-tailed arrows
Straight lines
Circles
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