Tuesday, November 10, 2009

HRM628 QUIZ # 1

The __________ is someone not previously associated with the client system.
Select correct option:



External practitioner

Internal practitioner

Chief executive officer

Organization development

A person who initiates, stimulates, or facilitates a change program is called:
Select correct option:



Organization development manager

Organization development practitioner

Organization development stimulator

Organization development facilitator

Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork?
Select correct option:



Persuader style

Cheerleader Style

Analyzer Style

Pathfinder Style

__________ is the relevant people or groups who need to be involved in the change program of degree to which the client system is organized.
Select correct option:



Identification

Convention

Organization

Evaluation

This ability of consultant is particularly important in times of conflict and stress; it is also critical just before and during a manager’s first experience with team building is known as:
Select correct option:



Confront difficult issues

Support and nurture others

Listen well and empathize

Listen well and empathize

“Retaining only useful members” is an example of which of the following?
Select correct option:



Individual unfreezing

System unfreezing

Interpersonal unfreezing

None of the given options

__________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation.
Select correct option:



Ethical Dilemmas

Misrepresentation

Coercion

Spirit of inquiry

Members keep their true feelings about self- fulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes in which of the following practitioner-client relationship mode?
Select correct option:



The apathetic mode

The gamesmanship mode

The charismatic mode

The consensus mode

Which of the following is the characteristic of an effective organization?
Select correct option:



High conflict about tasks and projects

High energy spent in clashing over interpersonal difficulties

Centralized decision making

Maximum amount of inappropriate win/lose activities between individuals and groups

Developing a marketing strategy for a new product is an example of which of the following consulting models?
Select correct option:



Purchase of Expertise Model

Doctor-patient Model

Process Consultation Model

Organization model

The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?
Select correct option:



Stabilizer Style

Cheerleader Style

Analyzer Style

Persuader Style

Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model?
Select correct option:



Intervention

Planning change

Evaluation

Feedback

A first application of strategic change was use of which of the following planning?
Select correct option:



Open system planning

Close system planning

Strategic planning

Participative planning

Within the framework of participative management the System 1 relates to:
Select correct option:



Exploitative authoritative system

Benevolent authoritative system

Consultative system

Participative group system

OD applies on _____________ of an entire system.
Select correct option:



Strategy

Structure

Process

All of the given options

Which one the following in NOT the part of Lewin’s change model?
Select correct option:



Unfreezing

Refreezing

Moving

Problem identification

Which of the following is NOT a visible manifestation of culture?
Select correct option:



Dress Code

Work Environment

Attitudes

Benefits

Which of the following is not necessary to be exhibited in a successful change practitioner?
Select correct option:



Goal-setting ability

Problem-solving ability

Ability to perform self-assessment

Ability to have all knowledge of internal organizational systems

__________ a leader or group identifies a need for information or expertise that the organization cannot supply.
Select correct option:



Purchase of expertise model

Doctor-patient model

Process consultation model

Organization model

In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended.
Select correct option:



Evaluating and Institutionalizing Change

Planning and Implementing Change

Diagnosing

Entering and Contracting

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