FINALTERM EXAMINATION
Fall 2009
MGT613- Production / Operations Management (Session - 4)
Ref No:
Time: 120 min
Marks: 79
| Student Info | |
| StudentID: | |
| Center: | |
| ExamDate: | |
| For Teacher's Use Only | |||||||||
| Q No. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | Total |
| Marks | | | | | | | | | |
| Q No. | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | |
| Marks | | | | | | | | | |
| Q No. | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | |
| Marks | | | | | | | | | |
| Q No. | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | |
| Marks | | | | | | | | | |
| Q No. | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | |
| Marks | | | | | | | | | |
| Q No. | 41 | 42 | 43 | 44 | 45 | | | | |
| Marks | | | | | | | | | |
Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following correctly explains the quantitative forecasting technique? ► It consists mainly of numerical descriptions and resist subjective inputs of managers.
► It consists mainly of subjective inputs and resist particular numerical descriptions.
► It consists mainly of subjective inputs and resisit human factor, personal opinions.
► It consists mainly of analyzing objective and hard data and resist human factor, opinion.
Question No: 2 ( Marks: 1 ) - Please choose one
Which one of the following is an outcome of MINIMAX regret? ► The best of the worst possible payoff
► The best possible payoff
► The best average payoff
► The least of the worst regret
Question No: 3 ( Marks: 1 ) - Please choose one
Given the table:| Alternatives | Possible future demand | |
| Low (Rs.) | High (Rs.) | |
| Small facility | 10,000 | 8,000 |
| Medium facility | 12,000 | 20,000 |
| Large facility | 18,000 | 15,000 |
Which one of the following is the correct payoff under MINIMAX regret approach?
► Rs. 12,000
► Rs. 6,000
► Rs. 5,000
► Rs. 16,000
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following refers to the volume of output at which total cost equals total revenue? ► Optimal operating rate
► Break even point
► Feasible volume
► Utilization
Question No: 5 ( Marks: 1 ) - Please choose one
ABC Corporation has planned to purchase a new machine. Total annual fixed cost is Rs. 10,000, variable cost is Rs. 5 per unit and revenue is Rs. 7 per unit. What would be the break even point? ► 833 units
► 2000 units
► 5000 units
► 1012 units
Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following designs resists modifications? ► Frozen design
► Product design
► Service design
► Robust design
Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following is the final stage of product life cycle? ► Growth
► Decline
► Maturity
► Planning
Question No: 8 ( Marks: 1 ) - Please choose one
Which one of the following refers to a team having representatives from different functional areas of the organization? ► Traditional work group
► Self-directed team
► Cross-functional team
► Self motivated team
Question No: 9 ( Marks: 1 ) - Please choose one
How many dimensions are used for determining service quality? ► Four
► Five
► Six
► Seven
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is NOT an element of TQM? ► Continuous improvement
► Perceived quality
► Employee empowerment
► Customer focus
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following represents a specified range of values in which individual units of output must fall in order to be acceptable? ► Tolerance
► Run test
► Process capability
► Process variability
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following refers to the upper limit on the percentage of defects that a customer is willing to accept? ► Acceptable Quality Level (AQL)
► Lot Tolerance Percent Defective (LTPD)
► Average Outgoing Quality (AOQ)
► Average Outgoing Quality Limit (AOQL)
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following require intermediate plans? ► Job assignments
► Machine loading
► Subcontracting
► Layout design
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is the costs of carrying an item in inventory for a specific period of time? ► Ordering cost
► Holding cost
► Shortage cost
► Stock out cost
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following is a schedule that specifies the timing and size of production quantities for product in the product families? ► Master production scheduling
► Aggregate plan
► Inventory management scheduling
► Master rescheduling
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following contains a listing of all the assemblies, sub-assemblies, parts and raw materials needed to produce one unit of a finished product? ► Master schedule
► Bill of materials file
► Inventory records file
► Rough – cut capacity plan
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following statements is CORRECT about master schedule? ► It is visible to all levels of management
► It include only demand from production areas
► It is not influenced by the aggregate plan
► It is not concerned with customer order processing
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following refers to the planned amount to order in each time period? ► Gross requirements
► Net requirements
► Planned-order receipts
► Planned-order releases
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following reports compares known and expected future capacity requirements with projected capacity availability? ► Performance control report
► Exception report
► Load report
► Planned order report
Question No: 20 ( Marks: 1 ) - Please choose one
Big JIT includes all of the following EXCEPT: ► Vendor relations
► Scheduling materials
► Technology management
► Human relations
Question No: 21 ( Marks: 1 ) - Please choose one
Which should be one of the selection criteria if two potential suppliers can deliver a part with the same quality and prices? ► Size of the firm
► A coin flip
► External evaluation
► Flexibility of the firm
Question No: 22 ( Marks: 1 ) - Please choose one
Scheduling is a function of which of the following? ► Volume of systems’ output
► Nature of systems’ output
► Timing of systems’ output
► Value of systems’ output
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following refers to an area where a person works with special equipment on a specialized job? ► Workshop
► Work area
► Workplace
► Workstation
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following refers to the total time needed to complete a group of jobs from the beginning of the first job to the completion of the last job? ► Job lateness
► Job flow time
► Makespan
► Slack time
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is TRUE about a project activity? ► It is a unique, one-time activity
►
It is static in nature
► It is often simple to outline
► It is a set of unrelated tasks
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following relates to an organizational structure based on teams formed specifically for projects? ► Project matrix structure
► Project structure
► Functional structure
► Balanced matrix structure
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is NOT a limitation of PERT? ► Omission of critical activities
► Correct precedence relationships
► Sole reliance on critical path
► Inclusion of a fudge factor
Question No: 28 ( Marks: 1 ) - Please choose one
With reference to Network activities, what does the term ‘LS’ stand for? ► Late Start
► Long Start
► Lazy Start
► Low Start
Question No: 29 ( Marks: 1 ) - Please choose one
With reference to Network activities, what does the term ‘LF’ stand for? ► Late Finish
► Long Finish
► Lazy Finish
► Low Finish
Question No: 30 ( Marks: 1 ) - Please choose one
Forecasting for groups tend to be more accurate than forecasting for individual items because: ► A group is composed of a number of items
► A group exhibits a uniform behavior
► A group cancels the forecasting errors among items
► A group behavior is relatively less uncertain
Question No: 31 ( Marks: 1 ) - Please choose one
Which one of the following is a possible disadvantage of a moving average forecast? ► The method is unable to forecast the demand accurately
► The method is easy to compute and easy to understand
► All the values in the average are weighted equally
► The most recent values are given the more weightage
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following determinants of effective capacity is taken into account by operations manager at macro level? ► Supply chain
► Process factors
► Product and service factors
► Operational factors
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following is true about the design process? ► Concurrent design has proven to be the more effective method for design
► The design process involves four basic steps, if followed in sequential order, ensure success
► Only representatives from design department should work together on the design
► It is better to separate marketing, engineering, and production personnel from each other in a design process
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following initiated "Just-In-Time" inventory management system? ► Germany
► United States
► United Kingdom
► Japan
Question No: 35 ( Marks: 1 ) - Please choose one
In the environment where material flow is complex and demand is highly variable, which of the following system will NOT be feasible? ► Material Requirement Planning (MRP)
► Just-In-Time Production Systems
► Manufacturing requirement planning (MRPII)
► Enterprise Resource planning (ERP)
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following elements of supply chain prevent organization from bull-whip effect? ► Predicting quantity and timing of demand
► Incorporating customer’s wants in manufacturing
► Controlling quality and scheduling work
► Determining what customers want
Question No: 37 ( Marks: 1 ) - Please choose one
Difference between length of a path and critical path gives which of the following values? ► Critical activities
► Slack activities
► Activity on node
► Activity on arrow
Question No: 38 ( Marks: 1 ) - Please choose one
During the period of high unemployment or when low-skilled labor is acceptable, which of the following strategy would be cost effective? ► Chase demand strategy
► Level capacity strategy
► Proactive strategy
► Mixed or hybrid strategies
Question No: 39 ( Marks: 3 )
What are the salient features of six sigma quality management?Question No: 40 ( Marks: 3 )
How would you illustrate the problems that you may encounter in scheduling the service operations?Question No: 41 ( Marks: 5 )
What would happen if customer’s expected quality and perceived quality do not match? Explain by giving an example.Question No: 42 ( Marks: 5 )
What is the importance of Material Requirement Planning (MRP)? Why companies should invest in the implementation of MRP system? (3+2)Question No: 43 ( Marks: 5 )
Differentiate Big vs Little Just-In-Time System. Which one of the both answers the most pressing questions that an organization faces? 4+1Question No: 44 ( Marks: 10 )
How would you compare a TV set (a product) and TV repair (a service) in terms of at least five dimensions of quality?Question No: 45 ( Marks: 10 )
Long waiting lines and long waiting times force customers to balk or renege. What mathematical and non-mathematical ways and techniques management should take in order to avoid such kind of problems?
No comments:
Post a Comment